It is no secret that there has been a surge in businesses worldwide exploring remote staffing options across many different industry verticals.
The significantly reduced staffing and operational costs have become more attractive than ever, whilst many of the global economies continue to face uncertainties in the face of COVID-19.
Although we are now starting to see some countries gain a level of control over the Pandemic, certainly those countries that have already rolled out the vaccines to a higher percentage of their populations, the BPO (Business Process Outsourcing) and in particular the RPO (Recruitment Process Outsourcing) markets continue to boom; and it is no surprise why.
What is an RPO (Recruitment Process Outsourcing) Company
An RPO is simply an organisation that enables recruitment agencies, or other organisations that require internal recruitment, to build entire or parts of their recruitment, resourcing and back office teams remotely.
There are many different service options available across the RPO landscape. For example, the Logix RPO solution enables organisations to build remote teams from 1 – 100 full-time staff members across a wide range of skill sets, verticals and all in a managed RPO environment, which means that it is Logix that provides the organisation and their remote team with everything they need to succeed.
This is where Logix BPO differs from other Recruitment Process Outsourcing companies.
Our fully managed RPO service provides recruitment companies or internal teams with the whole operational infrastructure as well as highly skilled team members.
The operational infrastructure ensures that the remote team and partner organisations have everything they need to be successful, and maximises staffing and operational cost reduction so our partners can scale much faster.
“We help recruitment agencies capture market share and scale quickly by providing exceptional and managed recruitment, resourcing and back office teams, as well as the operational infrastructure that enables them to succeed.”
Anthony Godley, CEO
The RPO Recruitment Operational Infrastructure
The backend support, IT and operational infrastructure that Logix provides to our recruitment partners is fully comprehensive and has been designed to minimise costs and workload for our partners and their remote RPO teams.
The infrastructure includes:
- 24/7 IT support for both office-based and work-from-home teams
- Complete end-to-end human resources, including payroll, talent acquisition, compliance, strategic planning and organisation management
- Access to a wide range of software and tools, such as Timesheet Logging, CRMs, HRIS, Communication, Telephony and Project Management
- Access to state-of-the-art office space, inclusive of data security, redundant systems, high-speed internet and backup internet, onsite security and access to well-stocked pantries
- Access to high-spec computers, laptops and hardware
- Dedicated team leaders who do nothing more than ensure your team is motivated, successful and well looked after
- Exceptional salaries and benefits, which include highest levels of private medical and dental insurance
- Regular training and support, which includes free training on your internal CRMs and tools, upskilling, 1:1 progress meetings, team meetings, daily & weekly check-ins, and team incentives
And a lot more. A more detailed breakdown of the infrastructure can be viewed here: https://logixbpo.com/how-it-works/
The operational infrastructure is an ever-evolving process of improvement, bringing technology, tools and systems constantly into the modern era, ensuring our partners benefit from the best and most cost/time efficient RPO solution on the market.
Discuss our Recruitment Process Outsourcing for your business
We have a few options available for you, should you think your business could benefit from remote recruitment, resourcing, lead generation and/or lead generation specialists.
Of course, this discussion has absolutely no obligation, but should you feel your recruitment company or internal recruitment processes could benefit from exceptionally skilled remote talent, state-of-the-art recruitment infrastructure and 70% staffing and operational cost reductions, we would be delighted to hear from you.
Book a 15-minute chat with our CEO: https://calendly.com/logixbpo
Submit interest in arranging a discovery call: https://logixbpo.com/outsourcing-consultation/
The Whys and Whats across the Recruitment Process Outsourcing landscape
Why Opt for an RPO
The skill and capability of the talent within any organisation are, of course, fundamentally linked to the success of the organisation. And, the operational framework in which teams operate is arguably just as important as the skill of the teams themselves.
This need for such high-quality operations and talent can lead some business owners to feel anxious about building remote teams with an RPO; however, these businesses really should not feel any anxiety at all, and here is why:
- First, our CEO, Anthony Godley, spent more than half a decade working in the recruitment sector as a successful Senior, then Head Of recruitment specialist in a number of verticals across the UK and Australia, before becoming a digital director for more than 10 years within some of the world’s most recognised brands. Anthony brings real-world recruitment experience to the table.
- The cost savings can be radical. On average, staffing costs exceed 70% when compared to hiring the same staff member locally, and there is absolutely zero difference in the quality, experience and skill of the team member. Essentially, the exact same thing, but with a 70% cost difference. There are also significant operational cost reductions:
- No office costs
- No office equipment and hardware costs
- No HR costs
- No payroll costs
- No employee liability insurance costs
- No local employee taxation costs
- No IT infrastructure costs
- Reduced management costs
- Reduced acquisition and hiring time costs
- Usually, there is access to a better talent pool. For example, our candidate database alone has over 250,000 skilled and experienced specialists in it alone. Then there is the wider talent pool. In the Philippines, there are quite simply millions of degree-educated, advanced English-speaking, articulate and motivated candidates who already possess experience in Western markets available for just a few dollars per hour. No other market in the world offers such a capable workforce that is so aligned to Western expectations for such a small financial outlay.
- The scalability both up and down is tremendous. For teams growing, expanding from 1 to 25 team members is easy, cheap and stress-free, because our RPO does everything for you, and you have no expensive advertising, HR and interviewing processes to worry about. And scaling down is just as stress-free. If you are operating a team of 25 and need to drop 10-15 staff members, the employee liability is on the RPO. It is important to consider that there may be a short termination time frame; ours is 30 days. However, even with this 30-day termination cost, the overall team reduction exercise is far more cost-effective and risk-free than doing the same thing locally. Simply put, the RPO takes care of the employee liability, and the labourers are far more relaxed in the Philippines, where the Logix operational centres are located.
What are the different types of RPO
Whilst a generalist RPO enables recruitment teams to be built in a remote and managed setting, there are some caveats to what an RPO actually is and provides.
Whilst Logix is a full-service and comprehensive RPO, meaning we provide our partners with absolutely everything they need to succeed, there are many RPOs out there that only provide a very basic level of Recruitment Process Outsourcing.
There are 3 types of RPO service that are most common:
OnDemand RPO
This type of Recruitment Process Outsourcing service is exactly how it sounds. If a recruitment team needs to be built quickly to support a single or ongoing campaign, then an on-demand RPO solution is going to work best.
Fast, accurate and delivered within a set timeframe, with an OnDemand RPO solution, we would spend additional time understanding the requirements and model very quickly, so the team was built with significant accuracy very quickly.
Function-Based RPO
We normally provide Function-Based RPO services when a larger organisation requires outsourced recruitment or a dedicated recruitment team to support a single division or department within their organisation. For example, an organisation might need support within their IT department.
A Function-Based RPO team would provide the end-to-end recruitment solution for the IT department, whilst the internal recruitment team took care of the rest of the company.
Just like OnDemand RPO, the scalability up and down, as well as the cost per team member per hour, will be impossible to match with a local or internal team.
Full RPO
The most common type of outsourced recruitment is the Full RPO solution. With a Full RPO model, the entire recruitment process outsourcing service, and end-to-end recruitment is managed by the RPO.
The RPO acts as an extension to the business, as the internal recruitment team in an external environment. It is by far the most cost-effective recruitment solution available to any company.
At Logix, as a fully comprehensive recruitment outsourcing RPO, we provide all 3 options to our partners worldwide.
What are the key functions of an RPO
There are a number of common functions that exist across all of the RPO models. An outsourced recruitment specialist company should have robust systems in place that cover all of these functions:
Existing process analysis
The RPO should conduct a thorough analysis of current recruitment processes, which should cover how jobs are advertised, creating accurate job descriptions, the interview format, the decision-making process, the background checking process, contract management, and all the other facets that make up the end-to-end recruitment cycle.
Improved process mapping
The RPO should develop a comprehensive recruitment process map once the existing process analysis has been completed. The new process map may be a total overhaul of the current recruitment process, or may include improvements to the current process.
The map should include the roles and responsibilities throughout the process, such as the key tasks carried out by HR, by the recruiters themselves, the hiring manager, etc.
Talent acquisition
Talent acquisition is arguably as important as the quality of the recruitment process itself. The RPO should outline exactly how it intends to attract the best candidates. This should include creating engaging job descriptions which are formatted to be picked up and highly visible within job board algorithms and Boolean search results.
The channels in which talent is acquired, such as the various job boards, LinkedIn and other social media channels. The tools which are used to find candidates and their information, such as LinkedIn Recruiter and Signal Hire, and how all of this is integrated within the end-to-end recruitment cycle.
Onboarding
Onboarding new staff is fundamental in ensuring the new staff members feel they are entering a well-structured environment that enables them to access and digest important information quickly.
A good onboarding process will enable new staff to get up to speed on processes and expectations quickly, whilst also collecting all the important information needed for compliance and HR legislation. The RPO should provide a full onboarding process if required.
Training & support
Whilst the RPO should already have processes in place to deliver success, it is not uncommon for these processes to be tweaked or even overhauled to align with the company’s processes or expectations. Stakeholders and the RPO must be well aligned to ensure that everyone is working within the same framework and following the same process.
A good RPO will offer training options. For example, at Logix, we will provide free training to new staff members on any generic or recruitment-specific CRM.
Discuss our Recruitment Process Outsourcing for your business
Book in a 15 minute chat with our CEO: https://calendly.com/logixbpo
Submit interest in arranging a discovery call: https://logixbpo.com/outsourcing-consultation/
