More and more SMEs are turning to outsourcing providers to achieve their business—and most especially, revenue—goals. They have reevaluated and revamped their [non-core] operational processes to make room for the external teams that’ll help them achieve those goals.
Why? It’s all due to the invaluable benefits they’ll gain (and continue to gain) from outsourcing.
Let’s explore each of these benefits below.
1. Attain Cost Efficiency
Practically every company outsources part of its business functions because it can save on:
- Labor costs, wherein the rates are much lower than hiring in-house, and the employee benefits are all on the outsourcing partner
- Overhead costs, because the outsourcing partner provides the equipment, technologies, and infrastructure
2. Access to Specialized Talent Pool
Talent shortage is real. Outsourcing can help you search for professionals with the specialized skills you need.
What’s more, if you treat them right, your external team will go beyond their job description to ensure you achieve your goals and successfully scale.
3. Have Someone to Share Operational Risks
The outsourcing partner isn’t only there to take off repetitive, non-core tasks off your plate. They work with you to develop strategies and contingencies that enhance your business’s operational efficiency and maintain a competitive edge in the market.
4. Focus on Core Business Activities
Delegating tasks to the outsourcing partner enables you to concentrate on revenue-generating activities. You’re also freeing up resources and allocating them to where they’re needed most, such as research and development and go-to-market strategies.
5. Have Compliance and Regulatory Support
The list of global regulations is growing, and if you don’t keep up, you put yourself at risk for non-compliance and other legal action.
Thankfully, the outsourcing partner has legal, tax, HR, finance, and cybersecurity specialists who are up to date with the latest provisions to:
- Keep you ahead of regulators
- Spot and fix compliance issues
6. Ensure Business Continuity
Although the outsourced team is in a different time zone, they align with your business’s working hours. So, in the event of disruptions caused by cyber threats or natural disasters, they can shoulder the in-house team’s workload until operations stabilize.
This continuity helps ensure uninterrupted service for customers, preserving their trust and confidence even during such unfortunate events.
7. Flexible Staffing
Unlike in-house hiring, you’re free to scale your outsourced team up or down as needed.
If current operations demand more specialized talent to launch projects faster, you can ask the outsourcing partner to add more people temporarily to the team. All this without the long-term commitments and overhead costs of full-time staff.
Make Outsourcing Work for Your SME
These outsourcing benefits—from cost savings to staffing flexibility—transform your business in a way that allows you to thrive in a competitive market.
Moreover, you ensure that your customers receive exceptional service and support, driving customer satisfaction and loyalty.
Do you want to strategically partner with a BPO to scale your business? Logix BPO has your back. We’re a leading BPO and RPO provider in the Philippines with a proven track record of taking SMEs like yours to new heights.
FAQs
Why is outsourcing successful for most SMEs in B2B?
B2B SMEs generally succeed with outsourcing because they can optimize operations, allowing them to manage their resources effectively and realize their strategic goals.
When do you outsource?
Consider outsourcing when you want to save on resources, bring in external experts, reduce your in-house team’s workload, and scale operations.
How do you measure the success of an outsourcing partnership?
You know your outsourcing partnership is successful when the KPIs agreed to in the SLAs deliver results that are promising or exceptional when compared to your quality, cost, and operational benchmarks.
