Customer Service & BPO | 10+ Remote Team Members | Iceland
Case Study – Reykjavik Sightseeing
Return on investment summary
By building a highly skilled Customer Service & Contact Centre team through our BPO solution, Reykjavik Sightseeing were able to:
- 5Reduce employment costs significantly, with an average reduction of 73% per employee, per month
- 5Increase average customer service satisfaction rates by 65%
- 5Reduce satisfactory average call handling times by over 60 seconds across all calls
- 5Acquire highly skilled, fluent English speaking customer service agents
The Company
Reykjavik Sightseeing is a highly regarded operator of guided day tours across the Icelandic capital, Reykjavik, and across the country.
From Whale Watching and HorseBack Riding, to the world famous Northern Lights, Reykjavik Sightseeing brings exceptional travel experiences to tourists from around the world, delivering customer support excellence at the same time.
The Relationship
In 2023, Reykjavik Sightseeing engaged Logix BPO to support their Customer Service and Contact Center operations, to provide exceptional customer support to their global customer base.
The Achievements
73% employment cost reduction
Improved customer satisfaction rates
Exceptional customer service talent acquired
Reduced average call handling times
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with Logix
At Logix BPO, we cater for a whole range of skilled remote teams, from Recruitment & HR teams, to Finance, Digital, Real Estate, Sales and both Virtual Assistant & Customer Service teams… Actually, there is no restriction on the type of skill set we can bring into your remote team with us.
We are an ethical organisation that values culture, staff retention and delivering measurable returns on investment for our partners.
Start a no obligation discussion today about building your remote teams with Logix BPO, and enjoy a flexible 30 day rolling agreement, and highly transparent solution.