| Job Title | Customer Service Representative + Top Salary + Career Growth + HMO + Excellent Benefits |
| Employment Type | Full Time |
| Employment Location | Cebu – Work on Site |
| Salary Range | 24K + NSD + Attendance Allowance + HMO + Dental + Excellent Benefits |
| Benefits Package | Holiday/Sick Pay, SSS, PhilHealth, Pagibig, 13th Month, HMO, WFH, Birthday Hamper |
| Shift | Shifting Schedule |
JOB OVERVIEW:
The CSR is a customer-focused professional responsible for delivering exceptional and timely customer service solutions to prospects and clients in the property leasing and maintenance industry. This role involves engaging with clients in a fast-paced and dynamic contact center environment.
Key Responsibilities
- Represent Logix BPO in a positive and professional manner, demonstrating high integrity and work ethic.
- Lead by example, fostering a positive company culture.
- Answer a high volume of inbound phone calls professionally and engage with prospects and clients effectively.
- Provide accurate and appropriate information in response to prospect and client questions.
- Capture detailed and legible documentation of all call activities within the ‘Central’ CRM.
- Achieve defined Service Level Agreement (SLA) and Key Performance Indicator (KPI) goals:
- 80% or higher Quality
- 90% or higher Adherence
- Adhere to all company policies and procedures.
- Promote a positive company culture.
Qualifications
- Have at least 2 YEARS EXPERIENCE as a CSR/Call Center Agent
- Willing to work on site
- American accent IS A PLUS!
- Becomes an industry expert and an extension of clients’ leasing processes.
- Answers inbound calls, emails, and texts from prospective residents, assisting with inquiries and scheduling property tours.
- Supports current residents over the phone regarding maintenance concerns and schedules maintenance technician appointments.
- Ability to engage empathetically with calls and maintain a conversational tone.
- Previous customer service or sales experience preferred.
- Ability to handle a high volume of calls per shift (70+ calls).
- Excellent communication, phone skills, and phone etiquette.
- Interest in the single-family and multifamily leasing industry or property rental industry.
- Basic computer skills, including experience or knowledge within a CRM.
Perks and Benefits
- Competitive base salary + commissions!
- Ongoing training and development to sharpen your skills.
- Opportunities for career advancement within Logix BPO.
- A collaborative, positive team culture where your contributions are valued.
Application Process:
Interested candidates are invited to submit their resume to recruitment@logixbpo.com or APPLY HERE. Please include “CSR-Cebu” in the subject line.
Location: This is an on-site role in Cebu. Please note that remote work or relocation assistance is not available.
Why Logix? Logix BPO loves to share our vision for future growth within our business and discuss how you could be pivotal in bringing that vision to life. We want to hear about you, and how your experiences to date have shaped you into our ideal candidate.
*We appreciate all applications; but only shortlisted candidates will be contacted for an interview.