MELBOURNE, AUSTRALIA – Firstsource Solutions Limited, a domain-led business process services provider, has recently been recognized as a Star Performer and a Major Contender in the 2025 Everest Group Financial Crime and Compliance (FCC) Operations Services PEAK Matrix Assessment.
This assessment evaluated 36 service providers, gauging their market impact and capabilities, and Firstsource was primarily chosen because of its:
- Strong U.K. presence
- Expanded fraud specialization and end-to-end FCC operations
- AI-powered, BPaaS-led delivery model
Firstsource’s year-on-year improvement is captured through this recognition. It highlights the company’s leadership in ongoing innovation and compliance-driven business solutions.
Vivek Sharma, President of CMT at Firstsource, comments:
Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we’re blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime faster, smarter, and with greater personalization.
In the U.S., we’re seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance, a clear signal that we’re solving for today while building for what’s next.
What Firstsource’s Recognition Means to the Industry
Firstsource’s recognition reflects the difference that high-value services bring to the market. By embedding AI and automation into its compliance system, the company was able to enhance the quality of its operations and mitigate financial crime.
