NAIROBI, KENYA — Outsourcing firm Call Centre International (CCI) Kenya shows its commitment to youth employment and skills development by promoting the BPO sector as a key contributor to career growth in the country.
In her recent interview with ITWeb Africa, CCI Kenya’s Network Engineering Manager, Angela Waliaula, highlights the BPO’s role in creating opportunities for youth, especially the first-time seekers in East Africa and Kenya.
The sector is moving into scale, with Kenya increasingly recognized as a viable BPO destination due to workforce availability, language proficiency, and improving digital infrastructure. The BPO sector is contributing directly to youth employment by absorbing first-time job seekers, recent graduates, and career entrants into operational roles.
CCI Kenya’s commitment to advancing youth employment not only supports the BPO sector’s growth in the country but also ensures CCI has access to skilled professionals for its clients.
Youth Employment and Economic Growth in Kenya
Waliaula’s interview underscores the BPO’s integral role in helping Kenya—and countries like it—address youth unemployment.
With a large share of Kenya’s population under 25 currently unemployed or underemployed, the sector’s employment pathway, which facilitates the easy absorption of new entrants, exacerbates the country’s labor underutilization.
Overall, this reflects Kenya’s growing ability to develop a future-ready, digital-first workforce capable of supporting services such as DevOps, cloud engineering, and AI-assisted operations.
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
