PARIS, FRANCE & CALIFORNIA, UNITED STATES – AI-powered customer communications platform Aircall has acquired AI voice agent firm Vogent to advance its AI Voice Agent capabilities to the best-in-class category.
“Aircall has always focused on helping teams have better conversations with customers. Our AI Voice Agent helps businesses automate high-volume interactions on the communications platform they trust for voice,” says CEO Scott Chancellor. “With Vogent, we are taking the next step: deepening the AI stack behind that experience with more technology and expertise across voice activity detection, conversational flow routing, custom voice models, and continuous refinement.”
Making Voice AI a Reliable Communication Channel
While AI agents for chat and email have matured, voice-based communication has fallen behind, with many businesses commenting that it “hasn’t lived up to the hype.”
This gap is what Aircall is trying to resolve with its acquisition of Vogent. The integration has enabled the company to strengthen its AI Voice Agents with specialized voice AI technology that allows them to scale “high-quality, reliable customer interactions.”
Vogent CTO Vignesh Varadarajan explains that they had built “the most advanced voice AI pipeline on the market. That means custom models throughout the stack, from the voices themselves to turn detection, interruption handling, and latency management, because those are the things that separate a demo from something you can trust on a real customer call.”
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
