MANILA, PHILIPPINES – Global outsourcing firm—and one of the early AI adopters—Emapta has recently launched AI courses for its 12,000 employees through its in-house learning platform, Emapta Academy.
Here, employees will access “customizable, role-specific AI training” certifications and resources that will help elevate their skills and future-proof their career journey at the company.
We offer these courses to equip our employees with skills to leverage rapidly evolving technologies and gain essential AI literacy.
Our commitment is to ensure that our employees have mastery of the relevant AI skills in their respective areas of expertise and can apply AI in a meaningful way to add value to their client’s operations.
— Natalie Davies, Global Head of People and Experience at Emapta
Why This Move Matters to Emapta
In their research with the Everest Group, it was found that:
- 44% of companies outsource to access the provider’s AI tools, data capabilities, and specialized talent
- 24% of companies utilize outsourced talent for AI-focused functions
- Over 2/3 of companies elect to partner with providers that show AI prowess
With the creation of this AI curriculum, Emapta can showcase a workforce that not only excels in AI-related functions but also takes on the roles and responsibilities needed to support clients, especially in areas that require “strategic thinking, creativity, and innovation.”
As a result, this better positions the company as a strategic outsourcing partner in the eyes of companies looking for AI-ready teams.
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
