NAIROBI, KENYA — Outsourcing firm Call Centre International (CCI) Kenya shows its commitment to youth employment and skills development by promoting the BPO sector as a key contributor to career growth in the country.
In her recent interview with ITWeb Africa, CCI Kenya’s Network Engineering Manager, Angela Waliaula, highlights the BPO’s role in creating opportunities for youth, especially the first-time seekers in East Africa and Kenya.
The sector is moving into scale, with Kenya increasingly recognized as a viable BPO destination due to workforce availability, language proficiency, and improving digital infrastructure. The BPO sector is contributing directly to youth employment by absorbing first-time job seekers, recent graduates, and career entrants into operational roles.
CCI Kenya’s commitment to advancing youth employment not only supports the BPO sector’s growth in the country but also ensures CCI has access to skilled professionals for its clients.
Youth Employment and Economic Growth in Kenya
Waliaula’s interview underscores the BPO’s integral role in helping Kenya—and countries like it—address youth unemployment.
With a large share of Kenya’s population under 25 currently unemployed or underemployed, the sector’s employment pathway, which facilitates the easy absorption of new entrants, exacerbates the country’s labor underutilization.
Overall, this reflects Kenya’s growing ability to develop a future-ready, digital-first workforce capable of supporting services such as DevOps, cloud engineering, and AI-assisted operations.
