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Latest Outsourcing News

February 19, 2026 Waymo Revealed that Filipino Agents Make Up Half of Their Remote Support Staff

CALIFORNIA, UNITED STATES — At a recent Senate hearing, the American autonomous driving technology company…
February 19, 2026 PH Senate Panel In Discussion to Protect the IT-BPM Sector Amid AI, Cyber Threats

MANILA, PHILIPPINES – The Senate Committee on Science and Technology, headed by Sen. Bam Aquino,…
February 18, 2026 Alleged ManoMano Data Breach Via Zendesk Raises Data Security Concerns

PARIS, FRANCE — A recent threat intelligence report logged a possible 37.8 million data breach…
February 17, 2026 Contact Centers Aren’t Prepared for AI Customers, Says TTEC Digital

TEXAS, UNITED STATES – Wayne Kay, the Regional VP of Sales Leadership EMEA at TTEC…
February 16, 2026 Gartner Forecasts GenAI Customer Service Costs to Exceed Offshore Agents Costs by 2030

CONNECTICUT, UNITED STATES — According to a recent Gartner forecast, the cost per resolution (CPR)…
February 13, 2026 Horizons Is Now Remote People—A Name That Embodies Where It’s Heading

NEW YORK, UNITED STATES – Horizon has announced that it’s appropriately changing its name to…
February 12, 2026 PP C&A Aims to Hit £100M Within 4 Years Through Global M&A

WEST MIDLANDS, ENGLAND – Manufacturing outsourcing firm PP Control & Automation eyes a £100 million…
February 11, 2026 Ease of Doing Business, Employable Talent Will Sustain PH IT-BPM Growth Through 2028

MANILA, PHILIPPINES – Jack Madrid, the president of the Information Technology and Business Process Association…
February 10, 2026 49% of American Workers Fear Wages Won’t Match the Cost of Living

UNITED STATES — According to the 2026 Financial Outlook Report from Resume Now, nearly half…
February 9, 2026 Vietnam Further Embraces Outsourced Security Operations

VIETNAM – 2026 opens with an increasing number of companies prioritizing cybersecurity defenses. This situation…
February 6, 2026 U.S. Health Systems Embrace AI to Drive Growth in 2026

UNITED STATES — The Becker’s Health IT report indicates that healthcare leaders are shifting away…
February 5, 2026 AI Brings High-Value Contracts to IT Outsourcing Firms

UNITED STATES – According to an industry analysis from Nearshore Americas, in 2026, businesses will…
February 4, 2026 Recent Data Exposes Hidden Labor Risk Involving Employee Happiness

UTAH, UNITED STATES — Using the Employee Net Promoter Score (eNPS), BambooHR reported that employee…
February 3, 2026 PH Health BPO Shifts to Applied Learning Amidst HIMS Disruption

MANILA, PHILIPPINES — The Philippines’ healthcare BPO industry is undergoing a significant transition from traditional…
February 2, 2026 Workforce Under “Great Compliance” as Workers Comply with RTO Mandate

UNITED STATES — A new survey from MyPerfectResume finds that only 7% of workers would…

Your Outsourcing Journey
Starts Here

Starting your outsourcing journey with Logix BPO is simple and commitment-free.

We don’t charge recruitment fees, and there’s no obligation to hire — feel free to review talent profiles and conduct interviews before making any decisions.

It all begins with a quick discovery call, where we learn about your business, the roles you need to fill, and how our process and pricing align with your goals.

Follow these simple steps to kickstart your outsourcing journey with Logix BPO:

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    Book a Discovery Call With Us
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    Welcome Your New Staff Onboard
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