SYDNEY, AUSTRALIA and NEW JERSEY, UNITED STATES – Unitywater, a water utility company in Queensland, Australia, has announced a five-year partnership with IT services provider Cognizant.
This collaboration aims to modernize and optimize Unitywater’s information and communication technology (ICT) support managed services. Unitywater chose Cognizant for its track record in delivering innovative digital solutions and IT-managed services.
Cognizant will use key performance indicators, including the Net Promoter Score, to measure customer satisfaction and the impact of its services on Unitywater’s IT users, operational efficiency, and productivity.
Gavin Kelly, Unitywater’s head of technology and digital services, expressed enthusiasm for the partnership, highlighting that Cognizant’s expertise aligns perfectly with Unitywater’s strategic goals.
Cognizant, known for its digital transformation services such as IoT, AI, and cloud, aims to help clients stay ahead in their market.
Enhancing customer experience and operational efficiency
Kelly stated, “This collaboration will enhance our ambition of healthy and thriving communities through keeping it simple and prioritizing intelligent operations that result in a better customer experience.”
Rob Marchiori, Cognizant Australia country manager, commented, “Cognizant is committed to delivering innovative solutions that drive operational excellence. Cognizant brings global capabilities and technology expertise that will support Unitywater’s vision for the future. We are very much looking forward to this collaboration.”
Unitywater operates 24/7, providing water and wastewater services to over 800,000 customers in Moreton Bay, Sunshine Coast, and Noosa.
The utility company is committing $1.8 billion over the next five years to enhance essential infrastructure while also generating more than 700 jobs within the local community.
