GURUGRAM, INDIA – The country’s BPO industry is expected to earn around US$32.7 billion by 2030, with a compound annual growth rate (CAGR) of 12.4%. This growth will be driven by the industry’s quick adoption of current digital technologies and its expansion into sector-specific services.
Enhancing Services with Advanced Digital Technologies
The BPO industry keeps up with the current trends to maintain its position as one of the major players in the Asia-Pacific region.
That’s why more and more companies make use of AI, automation, and cloud services in their operations. Not only do these tools enable them to provide quality services to their clients, but they also make their outsourcing services much easier and faster.
As a result, these BPO companies that embrace advanced digital technologies will be in a better market position, allowing them to grow and develop even further.
Offering Services Tailored to Each Sector
It has been the norm for BPO companies to take over the non-core business operations of their clients so they can focus on the critical aspects of their businesses. That’s why customer service and virtual assistants remain the top and most common outsourcing services being offered.
Today, however, the BPO industry is taking initiatives to offer services to sectors that are seeking specialized outsourcing solutions. It’s looking at the healthcare, logistics, and information technology sectors in particular to become potential clients.
By doing this, BPOs will establish partnerships with new businesses and diversify their client base.
