MANILA, PHILIPPINES – Hexaware Technologies, an IT services and solutions provider, has opened a second delivery center in Manila, Philippines. This expansion aims to tap into the region’s talent pool and enhance the company’s digital transformation and operations solutions across various sectors.
Enhancing Hexaware’s customer service and IT support
The new Manila center will offer customer service, IT troubleshooting, and help desk support.
Bennet Kumar, global head BPS at Hexaware, highlighted the importance of this expansion. “This expansion of our footprint in the Philippines will enable us to further leverage the region’s talent and give us the ability to scale to meet customer demand,” he said.
The center is designed to deliver quality customer experiences and IT support services to clients worldwide.
Strategic growth in the Asia-Pacific region
Gopinath Manian, senior vice president BPS at Hexaware, expressed excitement about the new office, noting the alignment of the Philippines’ talent pool with Hexaware’s goals.
Amrinder Singh, corporate vice president and head of EMEA & APAC Operations at Hexaware, added, “Expansion in Manila is part of our move to access the talent and resources available here. The new delivery center is aligned with our growth strategy, enabling us to support our clients and maintain our commitment to quality.”
This new office in Manila is part of Hexaware’s broader plan to increase its employee count and strengthen its presence in the Asia-Pacific region.
Headquartered in Mumbai, India, Hexaware has a global workforce of over 30,000 employees and operates in 19 countries with more than 50 offices worldwide. The company provides services that include building, transforming, running, and optimizing technology and business processes for its clients.
LOGIX BPO Content Team
The Logix BPO Content Team is made up of writers who work directly inside the outsourcing world. We sit alongside operations managers, client success leaders, and workforce strategists running call centers, RPO programs, and back-office teams across the Philippines, UK, Australia and Us.
Our content comes from real collaboration with teams managing live client accounts in healthcare, fintech and tech consulting. We’re embedded in Logix BPO’s client delivery work, so we write what we see; the strategies and systems our teams actually use to build and scale outsourcing solutions.
