TEXAS, UNITED STATES – Private investment firm Owner Resource Group (ORG) has announced the successful sale of its BPO platform, Bill Gosling Outsourcing, to Frontenac, a private equity firm based in Chicago.
Simply called Bill Gosling, this Ontario-based company has provided “accounts receivable management, customer experience, and other back-office services to enterprise clients.”
The transaction was completed on March 23, 2026, and marks the start of a new phase of growth and transformation for Bill Gosling under Frontenac’s leadership.
Reflecting on Bill Gosling’s 5-Year Journey
ORG acquired a majority stake in Bill Gosling back in December 2020, and in these five years, the leadership of both companies has:
- Grown Bill Gosling’s headcount from 2,500 to 7,000+
- Expanded its nearshore and offshore delivery footprint
- Established an in-house technology center of excellence in India through the acquisition of MattsenKumar
These have propelled Bill Gosling’s service delivery to new heights.
“Over the last five years, the team at Bill Gosling has built a global BPO leader with deep client relationships, a tech-forward delivery model, and a culture that sets them apart,” says ORG Managing Director David Paschal. “It has been a privilege to be part of their journey, and we are excited to see what they accomplish in their next chapter.”
Dave Rae, Bill Gosling’s Executive Chairman, didn’t forget to acknowledge the support ORG has given them. He says, “ORG was a collaborative partner in every sense, and their backing gave us the foundation to grow in ways we could not have imagined. We are grateful for their support, collaboration, and the relationships we have built between our organizations.”
The Value of Strategic Acquisitions Within the BPO Industry
Bill Gosling’s sale underscores how valuable targeted investments are in accelerating the business’s scale and strengthening its long-term market positioning. BPO firms can bank on the shared vision and decisions from the resulting partnerships to secure more opportunities in new markets.
Further, these strategic acquisitions enable BPO firms to enhance their workforce and technological capabilities to better meet evolving client demands, especially in this age of AI.
