GLOBAL — The business process outsourcing (BPO) sector has gained a new credibility certification with GBPO Solutions launching the first independent accreditation service exclusively for outsourcing providers.
The accreditation is designed to help companies evaluate their BPO partners with greater confidence and clearer standards set on the following benchmarks:
- Data security and compliance
- Operational excellence
- Workforce practices
- Innovation readiness
Having spent over 20 years in the sector, it’s clear that the route to finding a BPO partner hasn’t changed since the turn of the century. It’s a stale model and doesn’t provide those looking for a trusted BPO partner with the full confidence they are making the right decision with who their ideal partner may be beyond the sales pitch.
The Accreditation is here to completely change that approach and ensure BPOs meet meticulous standards and deliver full transparency. It provides something that the sector has never had—an independent validation which outsourcing companies can proudly stand behind.
— David Neale, GBPO Solutions’ CEO
Why This Matters
The BPO industry is ever-growing, but vague standards and inconsistent qualities often challenge it. For clients, selecting the right partner is typically based on who makes the best pitch. However, this doesn’t guarantee their actual performance.
This accreditation establishes a third-party seal of trust, enabling companies to shortlist BPO providers based on performance and workplace compliance.
