NEW YORK, NY – From a traditional BPO company, EXLService Holdings is now an AI-driven data analytics leader in the market. The company reinvented itself through the use of AI, resulting in a 14.7% year-on-year revenue increase to $514.5M. It expects 53% of its revenue to come from AI or data-led solutions by 2025, with 42% from data analytics and 11% from AI-enabled client workflows.
A Reimagining of EXLS’s Business Model
With the boom of the AI outsourcing market, EXLS is embedding AI into its healthcare, insurance, and banking client workflows. The company has 16 AI agentic agents in production and seven custom LLMs to directly solve its clients’ complex problems. This demonstrates just how integral these AI tools have become to the company’s value proposition.
According to its CEO, Rohit Kapoor, EXLS is “redefining what’s possible” by combining data, AI, and industry expertise to deliver results like cost reduction and revenue leakage detection.
Investing in AI for Future-Proofing
EXLS has recently invested $125M in AI-focused acquisitions and partnerships to accelerate its AI adoption across the business. Through this, it’ll help clients future-proof their operations.
Of course, the company expects some risk with this investment. The company’s clients could adapt to the AI process more slowly than expected, which could affect its growth. However, the 95% revenue visibility for 2025 far outweighs these concerns.
