ATLANTA, UNITED STATES – EarthLink, a leading US internet service provider, has opened a new call center in Norton, Virginia, marking a significant expansion of its customer support and operations within the country.
The state-of-the-art facility is expected to create up to 285 new jobs, which underscores the company’s commitment to enhancing local economic development and providing top-tier customer service.
Located at 500 Progress Way NE within the Project Intersection development area, the 28,000-square-foot facility offers a scenic view of the Jefferson National Forest and represents a major upgrade from EarthLink’s previous temporary space at the Lonesome Pine Industrial Park.
A future-forward investment in the community
EarthLink CEO Glenn Goad expressed excitement about the new facility. He stated, “We are excited to open our doors in Norton and start a new chapter at Project Intersection. This facility is a future-thinking investment that combines our technology with the high-quality workforce of Southwest Virginia to offer an unmatched consumer experience.”
The Norton center will serve as EarthLink’s sole US sales hub, leveraging advanced AI and proprietary technologies to enhance the customer experience in researching and connecting to the internet.
Local leaders applaud EarthLink’s expansion
The opening of the new call center has been met with praise from local leaders. Delegate Terry Kilgore, R-Scott County, who played a key role in bringing the project to Virginia, emphasized the region’s potential for growth.
“EarthLink’s expansion into Southwest Virginia is a true testament to all that Southwest Virginia has to offer—a high-quality workforce and endless opportunities for expansion,” Kilgore said.
Virginia Governor Glenn Youngkin also commended the project, noting that EarthLink’s decision to expand in Norton solidifies Virginia’s reputation as a top state for business.
“We welcome EarthLink to booming Southwest Virginia and we look forward to seeing firsthand the positive impact they will undoubtedly have on the region’s prosperity and vitality,” the governor remarked.
Sen. Todd Pillion, R-Abingdon, echoed these sentiments, highlighting the growing job opportunities and economic expansions in Southwest Virginia, with EarthLink’s new center playing a pivotal role in this regional acceleration.
The Norton call center is part of EarthLink’s broader initiative to enhance customer experience and operational excellence, reinforcing the company’s dedication to maintaining high standards of service and support.
