PARIS — French consulting and IT giant Capgemini has acquired WNS Global Services, a pioneer entity in business process management (BPM), for $3.3 billion.
This acquisition enables Capgemini to strengthen its leadership in intelligent business process services (BPS), thereby enhancing its competitive advantage over other firms. Meanwhile, WNS Global Services will benefit from a broader range of tech tools, AI-driven services, and global delivery capabilities.
The move reflects both companies’ ambitions to champion agentic AI-powered intelligent operations and lead the business process industry by understanding its relationship with new-age technologies.
Strategic Rationale and Market Impact
Capgemini’s CEO, Aiman Ezzat, describes this as a significant effort toward bringing together deep domain and process expertise with AI-driven capabilities.
“This is an industry-defining moment. Combining our BPM leadership with Capgemini’s tech reach enables us to serve client end-to-end value chains in the age of AI.” – Keshav R. Murugesh, WNS Group CEO
WNS brings not only its BPM expertise but also 44,000 professionals and its strong presence in Europe and North America. Its expertise aims to expand Capgemini’s presence in North America, the U.S., and the U.K. markets.
This deal is expected to immediately boost Capgemini’s earnings per share by 4% in 2026 and 7% by 2027, resulting in up to $140 million in additional revenue.
What This Means for the Industry
This acquisition reflects the transformation of the BPO scene today, showcasing the rapid fusion of business process management and AI.
Outsourcing is no longer just about cost savings. Instead, it’s about operational reinvention through intelligent operations. Businesses then transition to more AI-orchestrated processes that optimize workflows and deliver greater value. The BPO industry isn’t just about labor arbitrage, but also embedding AI at the core of its operations to produce insight at scale.
As for Capgemini, this move positions itself with consultancy giants like PwC and Deloitte, providing clients with strategy, platforms, technology, and deep domain expertise.
