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Latest Outsourcing News

July 31, 2025 Concentrix Launches Its CX AI Tool, iX HeroTM

MANILA, PHILIPPINES – Concentrix PH has officially launched a new AI tool called iX HeroTM,…
July 30, 2025 EXLS’s Q2 2025: AI-Led Business Transformation Drove 14.7% YoY Revenue Growth

NEW YORK, NY – From a traditional BPO company, EXLService Holdings is now an AI-driven…
July 29, 2025 CapVox AI Launches Human-Like AI-Powered Agents

JACKSONVILLE, FLORIDA — CapVox AI launches a breakthrough platform featuring human-like AI agents to transform…
July 28, 2025 Saudi Arabia’s Upsource by Solutions Expands at LEAP 2025

RIYADH — Upsource by Solutions (STC Group) has unveiled its rebranding and AI-powered GCC expansion…
July 25, 2025 Indian IT-BPO Giants Shift Contract Models Amid AI Disruption

UTTAR PRADESH, INDIA — The AI disruption is reinventing the BPO industry in fundamental ways….
July 24, 2025 Asurion Expands to Cebu, Boosting PH Outsourcing Sector

MANILA, PHILIPPINES — Asurion, a U.S.-based technology care company, is opening a new contact center…
July 23, 2025 TransPerfect Launches Its First Contact Center in Manila

NEW YORK and MANILA — TransPerfect, the largest provider of language and AI-driven solutions in…
July 22, 2025 TCS CEO Says BPO Sector Is Ready for AI Disruption

  Source: The Economic Times MUMBAI, INDIA – AI technologies will transform the way the…
July 21, 2025 New Media Capital 2.0 to Acquire Asiatel Outsourcing Ltd.

EDMONTON, ALBERTA — New Media Capital 2.0 has announced its acquisition of Asiatel Outsourcing Ltd.,…
July 11, 2025 SoftBank Eyeing to Acquire Indian IT and BPO Firms for an AI-Led Service Delivery

MUMBAI, INDIA – SoftBank is aiming to speed up the efficiency and revenue growth of…
July 10, 2025 Capgemini Acquires India’s WNS for $3.3B

PARIS — French consulting and IT giant Capgemini has acquired WNS Global Services, a pioneer…
July 9, 2025 India’s BPO Market Expected to Reach CAGR of 12.4% by 2030

GURUGRAM, INDIA – The country’s BPO industry is expected to earn around US$32.7 billion by…
July 8, 2025 Philippine BPOs Boost Capabilities with AI Repositioning

MELBOURNE, AUSTRALIA — Acquire BPO rebranded itself as Acquire Intelligence after merging with its sister…
July 7, 2025 Philippine BPOs to Keep Up with AI Advancements Through KPO

MANILA, PHILIPPINES – The Philippine BPO industry brings in US$38 billion in 2024 and supports…
November 18, 2024 Xilligence acquires Hi Tech Informatics to expand in Indian market

KERALA, INDIA — Toronto-based Xilligence has acquired Chennai’s Hi Tech Informatics, marking a major expansion…

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