The Philippines has solidified its position as a global leader in the BPO industry, consistently ranking among the top destinations for outsourcing and attracting companies with its unique combination of strengths.
Highly skilled Filipinos with strong educational backgrounds and fluency in English form the backbone of the industry. Their customer service expertise and cultural affinity with many Western nations foster smooth collaboration and communication with international teams.
This potent combination has fueled impressive growth in the Philippine BPO sector, with demand soaring over 30% annually. The country’s success has been recognized internationally, with the prestigious UK-based National Outsourcing Association awarding the Philippines “Offshoring Destination of the Year” three times.
The BPO industry is a significant economic driver in the Philippines, with revenue projections reaching a staggering $37.87 billion in 2024. For companies considering outsourcing, the Philippines offers a compelling proposition. To help you get started, here’s a look at the top 12 BPO companies in the Philippines for 2024.
1. LogixBPO
LogixBPO is a global leader in business process outsourcing (BPO) and recruitment process outsourcing (RPO) solutions, established in 2021. The company operates with a strong presence in the Philippines, Australia, and the UK and offers a wide range of services, including virtual assistants, call center operations (both inbound and outbound), outsourced accounting, digital marketing, IT support, and more.
They focus on creating scalable and flexible staffing solutions that allow their clients to save significantly on operational costs while maintaining high standards of service delivery.
LogixBPO prides itself on delivering high-quality staffing solutions that reduce staffing costs by up to 70%. The company employs a competitive pricing structure, with rates starting at around AUD $10 per hour for highly skilled full-time remote staff, inclusive of all operational costs.
LogixBPO prioritizes a positive and supportive work environment, which is reflected in their high staff retention and Great Place to Work® certification.
For more detailed information, you can visit them at their website.
2. Accenture
Accenture Inc. is a global professional services company headquartered in Dublin, Ireland, that offers a wide range of services in strategy, consulting, digital, technology, and operations.
Serving clients in over 120 countries with a workforce of approximately 733,000 employees, Accenture reported revenues of $64.1 billion in 2023. The company partners with top technology providers like Adobe, Amazon Web Services, IBM, Oracle, Salesforce, and SAP to deliver innovative solutions across various industries including aerospace and defense, automotive, banking, retail, health, technology, and even the US Federal Government.
Accenture’s service offerings span cloud services, security, systems integration, application management, intelligent platform services, software engineering, infrastructure services, data and AI, and automation. Additionally, they manage business processes for clients in areas such as finance and risk management, sourcing and procurement, supply chain, marketing, and sales.
3. Teleperformance Philippines
Teleperformance SE offers outsourced omnichannel customer experience management. Founded in 1978 and headquartered in Paris, France, the company provides a wide array of services including customer care, technical support, customer acquisition, digital solutions, analytics, back-office processing, and other specialized services.
Teleperformance operates in 100 countries, employs approximately 500,000 people, and serves clients in more than 170 markets, delivering services in more than 300 languages and dialects.
Teleperformance’s service offerings span various industries such as banking and financial services, healthcare, insurance, retail, e-commerce, telecommunications, travel, and hospitality. The company is known for its high-tech, high-touch approach, combining advanced technology with human empathy to enhance customer interactions and business processes.
Teleperformance has been recognized for its workplace culture, earning a spot among the top five World’s Best Workplaces and receiving numerous industry awards for excellence in customer service and business solutions.
4. Booth and Partners
Booth & Partners, founded in 2013, is a outsourcing solutions provider based in the Philippines and Colombia. The company supports businesses globally by offering services such as managed services, staff leasing, and employer of record services, which include back office support, customer service, HR support, payroll, software development, and more.
Booth & Partners has grown to employ around 1,200 professionals across multiple offices in Metro Manila and Cebu, serving over 150 clients worldwide.
The company prides itself on a strong values-driven culture that emphasizes accountability, innovation, and a holistic employee experience. This commitment has earned Booth & Partners a Great Place to Work® certification.
Their services are designed to help businesses reduce operating costs and enhance productivity by hiring a highly skilled, multilingual workforce, with significant savings and high employee retention rates.
5. Foundever
Foundever™, formerly known as Sitel Group and Sykes, focuses on customer experience (CX) management services. Founded in 1994, the company is headquartered in Miami, Florida, with a global presence spanning 45 countries.
Foundever employs approximately 170,000 associates who deliver CX in more than 60 languages to various industries including banking, healthcare, insurance, technology, retail, and more.
The company offers customer care, technical support, sales and retention, back-office support, and analytics. They also specialize in advanced CX solutions like AI-driven conversational interfaces, CX strategy and design, and omnichannel support. Foundever’s approach combines the latest technology with human expertise to ensure high-quality, personalized customer interactions.
6. Concentrix
Concentrix Corporation, founded in 2004 and headquartered in Newark, California, is in the top 5 global business services companies. A CX solutions and technology provider, the company supports over 2,000 clients, including 155 of the Fortune Global 500, across more than 70 countries and 40 industries.
Concentrix specializes in various services such as CX process optimization, technology innovation, front- and back-office automation, and business transformation. Their offerings include AI and analytics, Internet of things (IoT), platforms and app development, customer lifecycle management, and vertical-specific business process outsourcing (BPO) services.
These solutions are designed to enhance customer engagement and streamline operations across multiple communication channels, including voice, chat, email, social media, and custom applications.
Concentrix went public as an independent company in 2020 and continues to drive innovation with a focus on technology and human-centered design.
7. Outsourced
Outsourced is an ISO-certified offshore staffing solutions provider that specializes in building dedicated remote teams in the Philippines. Founded in 2012 with headquarters in Manila, Philippines, the company employs over 1,000 full-time professionals and supports more than 250 global clients, including well-known brands like D-Link, Yamaha, HP, and ANZ Bank.
The company focuses on recruiting top talent across various domains, including IT, customer service, accounting, marketing, and more. The company’s services include recruitment, onboarding, office infrastructure, HR management, and IT support, ensuring that clients receive seamless integration and management of their remote teams.
Outsourced emphasizes flexibility, enabling companies to scale their teams up or down based on their evolving needs. This model offers significant cost savings, often reducing staffing expenses by up to 75% compared to local hires, and provides access to a highly skilled and educated workforce.
Outsourced also prioritizes the mental health and well-being of its employees, retaining more than 95% of their staff with a very low attrition.
8. Wipro
Wipro Limited is a global information technology, consulting, and business process services company headquartered in Bengaluru, India. Founded in 1945, Wipro has grown to become a major player in the IT services industry, employing over 250,000 people across over 66 countries.
The company’s extensive portfolio includes services in digital strategy, consulting, IT services, engineering, and business operations, catering to a diverse range of industries such as healthcare, banking, retail, and telecommunications.
The company’s services are designed to help clients navigate complex digital transformations, leveraging advanced technologies such as artificial intelligence, cloud computing, cybersecurity, and enterprise software solutions.
In recent years, Wipro has secured several high-profile contracts, including a multi-million-dollar deal to transform Nokia’s digital workplace services. This project involves creating an AI-powered, cloud-based solution to enhance the employee experience for Nokia’s global workforce.
9. Office Partners360
OfficePartners360 (OP360) is a comprehensive outsourcing solutions provider founded in 2006. Headquartered in Ridgefield, Connecticut, USA, OP360 operates in the United States, Philippines, India, and Colombia.
OP360 offers a range of services designed to streamline operations for its clients. These services include customer support, content moderation, IT services, data center management, and back-office operations. The company focuses on providing high-quality, scalable solutions that help businesses reduce costs and improve efficiency. They serve various industries such as healthcare, insurance, technology, media, and real estate.
In the Philippines, OP360 operates several offices, including facilities in Cebu and Davao City. These locations are equipped with advanced security measures, including biometric access controls, CCTV monitoring, and robust IT security protocols to ensure data protection and confidentiality.
11. Cloudstaff
Cloudstaff is a leading outsourcing and software development company founded in 2005 by Lloyd Ernst. The company is headquartered in Sydney, Australia, and operates globally, with key offices in the Philippines and the United States. Cloudstaff offers a wide range of services including performance monitoring, recruitment, data security, and connectivity, catering to industries such as accounting, finance, software development, e-commerce, digital marketing, and more.
Employing over 5,000 people, Cloudstaff has received ISO 9001 and 27001 certifications for quality and information security management. The company has attracted investments from notable venture capital firms such as Navegar and PieLAB Venture Partners.
12. Cognizant
Cognizant is IT, consulting, and business process services headquartered in Teaneck, New Jersey, USA.Established in 1994, the company has become a well-established force in the technology sector, with a global presence of over 340,000 employees across 88 locations. Cognizant offers a broad range of services including IT consulting, digital engineering, cloud solutions, and artificial intelligence, catering to various industries such as healthcare, banking, retail, telecommunications, and manufacturing.
Cognizant is known for its innovative approach, recently being named one of “America’s Most Innovative Companies 2024” by Fortune and Statista. The company continues to expand its capabilities through strategic acquisitions, such as the recent purchase of digital engineering firm Belcan in 2024. Cognizant also invests heavily in advanced technologies, exemplified by the launch of its Advanced Artificial Intelligence Lab in San Francisco, which focuses on AI research and development.
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