Logix BPO
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Workforce Analyst | HMO + Other Benefits

Cebu | Full Time - Onsite

P25,000 - P30,000/ Month + Full Benefits

Job Title Workforce Analyst
Employment Type Full Time - Onsite
Employment Location Cebu
Salary Range ₱25,000 – ₱30,000 /month + Full Benefits
Benefits Package Holiday/Sick Pay, SSS, PhilHealth, Pagibig, 13th Month, HMO, Birthday Hamper

Company Introduction:

Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines, headquartered from Cebu City, we have established ourselves as the premier Call Center Philippines provider through unwavering commitment to excellence and innovation. As a leading BPO in Cebu, we combine cutting-edge technology with exceptional human talent to deliver superior business solutions that drive measurable results for our global clients. We maintain rigorous adherence to international standards and certifications including ISO, HIPAA, PCI DSS, and GDPR frameworks. This commitment ensures that your sensitive information is protected according to the highest global standards when partnering with our Philippines Contact Center.

Job Overview:

We are looking for a highly analytical and detail-focused Workforce Analyst to become part of our team onsite. This position involves interpreting workforce data, projecting staffing requirements, streamlining scheduling processes, and delivering data-driven insights to enhance operational performance. You will be instrumental in making sure our staffing aligns with business demands placing the right talent in the right roles at the right time.

Job Responsibilities:

  • Examine historical trends and data to predict call volume, workload, and staffing needs.
  • Track real-time performance metrics, service levels, and adherence within the contact center.
  • Create and update workforce schedules aligned with staffing levels and business demands.
  • Offer strategic recommendations to enhance efficiency, productivity, and customer satisfaction.
  • Partner with teams across Operations, HR and Training to ensure alignment of workforce strategies.
  • Generate performance and KPI reports on a daily, weekly, and monthly basis for leadership.
  • Utilize workforce management tools (such as NICE, Verint, Genesys, Aspect) for scheduling and forecasting.
  • Contribute to the planning of high-demand periods, shift allocation, and paid time off scheduling.
  • Detect potential staffing issues or shortages and recommend proactive actions.
  • Aid in driving process improvements and automation within workforce planning functions.

Qualifications:

  • A bachelor’s degree in Business, Statistics, Mathematics, or a similar discipline (or equivalent practical experience).
  • Minimum of 2 year’s experience in workforce planning, forecasting, or a comparable analytical position.
  • Proficient in Microsoft Excel, including pivot tables, formulas, and data visualization, familiarity with business intelligence tools like Power BI or Tableau is a plus.
  • Knowledge of workforce management platforms such as NICE, Verint, or comparable systems.
  • Strong skills in data analysis, problem-solving, and effective communication.
  • Capable of working both independently and collaboratively in a dynamic, fast-paced environment.
  • Exceptional attention to detail and a high level of accuracy in forecasting and data reporting.

What we Offer:

  • A rewarding pay structure paired with a full benefits offering career growth Opportunities.
  • Opportunities to grow professionally within a dynamic organization.
  • A team focused, diverse, and respectful workplace environment.
  • Supportive management that promotes a healthy, productive work environment.
  • Structured onsite schedule with consideration for work-life balance.