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Team Leader/Supervisor| URGENT HIRING!
| Job Title | Team Leader/Supervisor+ Top Salary + Career Growth + HMO + Excellent Benefits |
|---|---|
| Employment Type | Full Time - Onsite |
| Employment Location | Cebu |
| Salary Range | P40K + HMO + Dental + Excellent Benefits |
| Benefits Package | Holiday/Sick Pay, SSS, PhilHealth, Pagibig, 13th Month, HMO, WFH, Birthday Hampe |
| Shift | Midshift |
Company Introduction:
Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines, headquartered from Cebu City.
Logix BPO are looking to hire a skilled Team Leader for our growing team!
Tons of perks and benefits await, including:
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Competitive pay starting at 40,000!
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Opportunities for PROMOTION & COMMISSION!
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Amazing WORK Environment!
Job Responsibilities:
We are looking for a dynamic and experienced Team Leader to oversee daily operations and support a team of professionals in achieving performance and productivity goals. The ideal candidate will have at least 3 years of proven leadership experience, excellent communication skills, and a strong ability to motivate and manage people.
Key Responsibilities:
- Lead, coach, and mentor a team to meet and exceed performance targets.
- Perform floor walking to provide real-time support, monitor agent activities, and ensure a productive work environment.
- Monitor daily operations to ensure quality and efficiency standards are met.
- Conduct regular performance reviews, provide feedback, and create development plans.
- Coordinate workflow, assign tasks, and manage scheduling to ensure optimal team productivity.
- Resolve conflicts, handle escalations, and ensure high team morale.
- Collaborate with management to implement process improvements and strategic initiatives.
- Ensure compliance with company policies, procedures, and industry regulations.
- Analyze reports and key performance indicators (KPIs) to identify areas of improvement.
- Facilitate team meetings and trainings to maintain alignment and skills development.
- Communicate with a client for reports, escalations, and callouts.
Qualifications:
- Minimum of 3 years of leadership experience, preferably in a call center environment.
- Strong interpersonal, organizational, and problem-solving skills.
- Proven ability to lead, motivate, and develop a high-performing team.
- Excellent verbal and written communication skills.
- Proficient in using productivity tools and software (e.g., MS Office, Excel, CRM systems like Five9, Inhabit, Central).
- Ability to work under pressure and manage multiple priorities.
