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QA Manager + HMO + Full Benefits
P60k - P80k Base Salary + Comprehensive benefits package inclusive of 13th Month, Private Medical, Private Dental, Onsite Nurse, 20 Days Paid Holiday, 5 Days Paid Sick Leave, Birthday Off + Gift, SSS, Pag-Ibig, Phil Health + a few extra goodies
| Job Title | QA Manager |
|---|---|
| Employment Type | Full Time - Onsite |
| Employment Location | Cebu |
| Salary Range | P60k - P80k Base Salary |
| Benefits Package | Comprehensive benefits package inclusive of 13th Month, Private Medical, Private Dental, Onsite Nurse, 20 Days Paid Holiday, 5 Days Paid Sick Leave, Birthday Off + Gift, SSS, Pag-Ibig, Phil Health + a few extra goodies |
| Shift | Night Shift |
Company Introduction:
Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines, headquartered from Cebu City, we have established ourselves as the premier Call Center Philippines provider through unwavering commitment to excellence and innovation. As a leading BPO in Cebu, we combine cutting-edge technology with exceptional human talent to deliver superior business solutions that drive measurable results for our global clients. We maintain rigorous adherence to international standards and certifications including ISO, HIPAA, PCI DSS, and GDPR frameworks. This commitment ensures that your sensitive information is protected according to the highest global standards when partnering with our Philippines Contact Center.
Job Overview:
What does a Quality Assurance Manager do? Think of yourself as a champion for operational excellence with the responsibility of ensuring that the team consistently meets program metrics and service-level requirements for quality as set by upper management and leaders.
Imagine yourself going to work with one goal in mind: to raise the bar for Logix’s quality operations to produce Ridiculously Impressive results. Your tasks center on ensuring your program achieves performance objectives through consistent and quality customer interactions.
Job Responsibilities:
As a Quality Manager, you will:
- Serve as a mentor and guide to your direct reports, a consultant to stakeholders, and an important asset to our pursuit for quality;
- Support service and process improvement programs and efforts;
- Monitor program metrics, provide operational insights and analyses, and offer recommendations for improvement;
- Conduct audits, report on findings, and propose new systems and policies for continuous improvement;
- Create a metric-driven determination for operational success;
- Work with Quality Assurance leaders to resolve outstanding quality issues; and
- Develop impactful and measurable action plans to address areas for improvement.
Qualifications:
- At least 3 years of quality management experience in a BPO environment (preferred)
- Excellent communication and presentation skills
- Knowledge of performance data management and analysis
- Competency in problem-solving and strategic planning
- Ability to cultivate effective and productive business relationships
- Strong drive to secure results and achieve excellence
What we Offer:
- A rewarding pay structure paired with a full benefits offering career growth Opportunities.
- Opportunities to grow professionally within a dynamic organization.
- A team focused, diverse, and respectful workplace environment.
- Supportive management that promotes a healthy, productive work environment.
- Structured onsite schedule with consideration for work-life balance.
- Logix is committed to providing equal access to opportunities.
