Logix BPO
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Customer Service Representatives (US Voice Account)

Cebu | Full Time - Onsite

₱24,000/month + incentives + Full Benefits

Job Title Customer Service Representatives (US Voice Account)
Employment Type Full Time - Onsite
Employment Location Cebu
Salary Range ₱24,000/month + incentives + Full Benefits
Benefits Package Holiday/Sick Pay, SSS, PhilHealth, Pag-ibig, 13th Month, HMO, Birthday Hamper
Shift US Shift

Company Introduction:

Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines, headquartered from Cebu City, we have established ourselves as the premier Call Center Philippines provider through unwavering commitment to excellence and innovation. As a leading BPO in Cebu, we combine cutting-edge technology with exceptional human talent to deliver superior business solutions that drive measurable results for our global clients. We maintain rigorous adherence to international standards and certifications including ISO, HIPAA, PCI DSS, and GDPR frameworks. This commitment ensures that your sensitive information is protected according to the highest global standards when partnering with our Philippines Contact Center.

Job Overview:

We are looking for Property Consultants to join our team and assist clients in the US property market. This role requires excellent communication skills, a customer-focused mindset, and experience using Twilio and Five9 for client interactions. You will help clients explore property options, answer inquiries, and provide professional guidance throughout the buying or renting process.

Job Responsibilities:

  • Handle inbound/outbound calls to US clients using Twilio and Five9.

  • Provide accurate and up-to-date information on property listings, pricing, and availability.

  • Assist clients in evaluating options and guiding them through the property process.

  • Maintain high levels of customer satisfaction and professionalism.

  • Document client interactions and update CRM or internal systems.

  • Collaborate with team members to improve processes and service quality.

Qualifications:

  • 2-3 years of experience in the BPO industry

  • Fluent in English (verbal and written) with a clear US accent preferred.

  • Experience in real estate, property consultancy, or sales is a plus.

  • Familiarity with Twilio, Five9, or other call/contact center platforms.

  • Strong communication and interpersonal skills.

  • Ability to work in any shifts specifically aligned with US time zones.

  • Positive attitude, patient, and solution-oriented.

Compensation & Benefits

  • ₱24,000/month

  • Monthly performance incentives

  • Full training provided

  • Additional benefits may include healthcare, leave credits, and team events

  • Opportunities for Career Growth