Logix BPO
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Customer Service Agents (Voice)

Cebu | Full Time - Onsite

Job Title Customer Service Agents (Voice) + Top Salary + Career Growth + HMO + Excellent Benefits
Employment Type Full Time - Onsite
Employment Location Cebu
Salary Range TOP SALARY + HMO + Dental + Excellent Benefits
Benefits Package Holiday/Sick Pay, SSS, PhilHealth, Pagibig, 13th Month, HMO, WFH, Birthday Hamper
Shift Multiple Shift Options (Day, Mid and Graveyard)

Company Introduction:

Logix BPO is an Award Winning BPO and RPO, with operational teams across the Philippines, headquartered from Cebu City.

Logix BPO are looking to hire skilled Customer Service Agents, with exceptional voice support experience.

Job Overview:

We are seeking experienced Voice Agents with a background in Customer Service to join our team. As a CSR you will be responsible for providing exceptional customer support to tourists in Iceland. This role requires a minimum of 2 years of customer service experience, preferably in a call center or similar environment. You will be working in an office-based setup and will be handling customer inquiries, providing information about tourist attractions, and processing payments through a cloud-based POS system. Extensive training on our FreshDesk CRM, Calling System, and POS System will be provided.

Job Responsibilities:

  • Handle inbound and outbound calls from tourists, providing excellent customer service and assistance in a professional and friendly manner.
  • Address customer inquiries, concerns, and complaints promptly and accurately.
  • Provide detailed information about tourist attractions, events, accommodations, and travel itineraries.
  • Process payments securely and efficiently using the cloud-based POS system.
  • Maintain accurate records of customer interactions and transactions in the CRM system.
  • Collaborate with team members and other departments to resolve customer issues and ensure a seamless customer experience.
  • Follow company guidelines and procedures to meet and exceed customer satisfaction goals.
  • Stay up-to-date with the latest tourism information, including attractions, events, and local services.

Qualifications:

  • Competitive salary package based on experience and qualifications.
  • Comprehensive training on FreshDesk CRM, Calling System, and POS System.
  • Opportunity to work in the dynamic tourism industry and interact with international customers.
  • Career growth and development opportunities within the organization.
  • Supportive and collaborative work environment.

Note: This position requires working from our office location in Cebu. Remote work or relocation assistance is not available for this role.

We are an equal opportunity employer and value diversity in our workforce. We encourage applications from all qualified individuals regardless of race, color, religion and gender.