SINGAPORE — Outsourcing firm Work for Impact repositioned itself as a Strategic Global Talent Partner. This revamped branding isn’t only aimed at highlighting the company’s “holistic model” to outsourcing but also redefining the traditional BPO staffing process.
The decision reaffirms Work for Impact’s differentiation from other BPO companies by combining AI-powered recruitment with human expertise and fair pay principles.
The old model of outsourcing is broken. Companies have historically had to choose between the high cost of local hiring or the unreliable quality of anonymous freelancer marketplaces. Five years ago, we pioneered a third way. We don’t just fill roles. We design the right strategy with our clients to build teams that last and thrive.
— Geoff Hucker, Work for Impact CEO
Work for Impact’s Holistic Model
The company’s new strategic positioning leverages AI-smart sourcing to scale its recruitment of high-performing global professionals and reduce hiring timelines. Its data shows that this new structure will allow clients to onboard new members in under two weeks—a drastic cut from the typical 50-day hiring cycle.
However, the highlight of this rebrand is its implementation of fair pay as its key driver of retention. Work for Impact defines this as paying their talents 2-3x the local wage standards to yield better results.
Fair pay is the greatest driver of talent retention and performance. Our transparent model allows us to attract professionals who are highly motivated, resulting in client outcomes such as 99% CSAT scores and 92% improvements in ticket resolution.
— Work for Impact Team
What Clients Can Expect from This Evolved Model:
- 75% operational cost savings compared to traditional hiring.
- Complete oversight of global team management and pay structures.
- Risk management through legal compliance managed by the company.
