NEW YORK, UNITED STATES – A top provider of customer experience and business process outsourcing services, Ubiquity Global Services, has announced its acquisition of Peak Support, a growing provider of CX and operations solutions.
With Peak Support’s reputation for its fully remote delivery model and AI-enabled services, Ubiquity seeks to:
- Scale its remote customer experience and support operations globally.
- Leverage Peak’s services and workforce to enhance its service quality.
- Expand its digital-first capabilities and operations services.
Joining Ubiquity gives us the scale, global reach, and advanced tech platform to elevate what we offer our clients—without losing the agility and culture that define us. We’re excited to accelerate what we can achieve together.
— Jonathan Steiman, Peak Support Founder and CEO
Peak Support has shown that a technology-led, remote-first approach can drive exceptional outcomes. Their culture, expertise, and proven results make them a natural fit for Ubiquity. This partnership enhances our ability to deliver scalable, flexible, and innovative CX solutions in today’s digital-first markets.
— Matt Nyren, Ubiquity Founder and CEO
What This Means to the Industry
This movement is more than just another merger. It carries a signal within the BPO industry where a remote-first model is validated as the mainstream CX model.
Peak Support has built its reputation around being a remote-first company, which was once seen as temporary during the pandemic. However, as years progress, we’re seeing a significant portion of the industry embracing this more, proving how home-based teams are not part of a core delivery model for the industry.
This decision aims to reinforce Ubiquity’s position in the ever-competitive and evolving outsourcing market. It arrives at the opportune time, when the demand for remote work and scalable service solutions is on the rise.
This partnership will encourage other BPO companies to reassess their reliance on and preference for physical delivery centers. It reflects the future of work in the outsourcing industry.
