NEW YORK and MANILA — TransPerfect, the largest provider of language and AI-driven solutions in the world, debuts its first contact center in Manila. This marks the company’s entry into the Philippines, strengthening its global presence.
TransPerfect already has a robust global network in countries such as the US, France, the Dominican Republic, and Costa Rica. The addition of Manila signals the company’s expansion into Asia. This ensures that the company will not only be able to deliver practical support across time zones but also multilingual support across the sectors it services.
The new site boasts an enterprise-grade infrastructure, modern workspace setups, and advanced security facilities. This move also creates over 500 roles to be filled in its first year of operation, including technical support, customer service, and back-office functions.
Why This Matters
“Manila offers a dynamic and talented workforce with deep expertise in customer service. This launch reflects our commitment to growing where our clients need us most and providing high-quality, human-centered support at scale.” – Steve Cheeseman, Vice President of TransPerfect Connect
TransPerfect’s new contact center represents a highly strategic move that delivers long-term growth advantages and enhances its global delivery capacity. It can also improve the company’s language services with the Philippines’ massive pool of English-proficient workers.
Beyond TransPerfect’s evident growth, its decision to enter the Philippine market underscores the country’s growing appeal for BPO operations, not just in voice services but also AI-enhanced and industry-specific solutions.
Overall, this move solidifies TransPerfect’s global market leadership in the ever-competitive CX landscape.
