BALI, INDONESIA — Global digital business services provider Teleperformance has officially opened a new multilingual hub in Bali, Indonesia, as part of its ongoing expansion in the Asia-Pacific region. The Bali hub aims to meet the growing demand for customer support services, offering specialized multilingual assistance to clients across multiple industries.
The new Bali site will employ 500 customer service experts and provide services in over 21 Asian and European languages.
Richard Valente, Executive Vice President of Business Solutions at Teleperformance, highlighted the strategic importance of the new Bali hub. “The establishment of our new site in Bali is a significant milestone in our expansion strategy within the Asia Pacific region. The island’s rich linguistic diversity affords us the unique opportunity to deliver tailored multilingual services to support our clients’ evolving needs,” he said.
Enhancing customer service with global and local support
Teleperformance’s Bali hub is the company’s fifth operational site in Indonesia, joining four other centers that together employ over 4,500 customer support professionals. The Bali hub will offer a range of services, including customer experience management, integrated sales support, back-office operations, collections, finance and accounting, trust and safety services, advanced analytics, and business transformation consulting.
With this new center, Teleperformance will continue to support more than 25 major global clients, including some of the biggest names in the technology, healthcare, and finance sectors. These clients operate across various countries, such as Australia, Japan, Korea, China, Singapore, and the United States.
Global expansion and recognition
Teleperformance’s expansion in Bali follows their opening of a new site in Jamaica last August. The company operates in nearly 100 countries, providing comprehensive customer service solutions on a global scale.
In 2023, Teleperformance reported revenues of €8.3 billion (US$9 billion) and a net profit of €602 million (US$658 million). The company was also recognized as one of the top 10 Best Workplaces in Asia by Great Place to Work® in 2024, marking its third consecutive year on the list. Additionally, Teleperformance was named a platinum partner for Kore.ai, a leading AI technology platform, further showcasing its commitment to innovation and customer service excellence.
