GEORGETOWN, GUYANA – The Guyana government has invested over $2 billion in building call center shells across the country to enhance its business process outsourcing (BPO) sector.
According to the Guyana Office for Investment, this is projected to generate 15,000 jobs by the end of next year.
The development includes constructing ready-made call center facilities in strategic regions such as Region Two, Region Five, Region Six, Tuschen, Enmore, and Linden.
These efforts are supported by extensive training programs and initiatives to improve information and communication technology (ICT) literacy among the workforce.
Government’s focus on economic diversification
President Irfaan Ali’s administration has identified the BPO sector as a crucial element of Guyana’s economic diversification strategy and job creation efforts. The government has implemented fiscal incentives and promoted skills development, including the introduction of coding and ICT training from grade school through secondary school.
This initiative was launched in 2022 when G-Invest hosted the inaugural stakeholder meeting with BPO operators in Guyana. Finance Minister Ashni Singh highlighted the sector’s growth since 2020, noting that expanding the BPO industry will create jobs and generate income for the country.
Guyana’s strategic edge in the BPO market
Recently, Nearshore Americas ranked Guyana among the top 10 BPO value destinations in Latin America and the Caribbean for 2024.
The country’s proximity to North America and its strong English-speaking population provide a strategic advantage in the global BPO market. Additionally, Guyana’s young, analytical population contributes valuable critical thinking and problem-solving skills to BPO startups.
Nearshore Americas stated, “Guyana already had a strong value proposition for BPO. But its recent fortunes and investment send a clear message: much more will happen in the following years.”
