MISSOURI, UNITED STATES — Capacity, a leading AI-powered support automation platform, has recently announced its acquisition of conversational AI startup company KLaunch. This marks the company’s 13th partnership, following the integrations with CereProc and SmartAction.
The Decision to Acquire KLaunch
KLaunch has established itself as a leader in delivering AI solutions to mission-driven sectors with these capabilities:
- Sector-specific solutions for various sectors, such as the government, healthcare, nonprofits, and entertainment
- Generative AI and advanced conversational tools for complex queries
- Revenue-focused engagement to boost conversions and interactions
- Omnichannel integration and industry-specific customization
The acquisition aims to strengthen the latter’s position as a comprehensive AI platform that delivers context-aware and personalized conversational support.
Customer expectations keep rising, and KLaunch represents another strategic piece in our compound startup approach: building an omnichannel platform that addresses the full spectrum of customer engagement challenges.
Klaunch’s specialized expertise in government, healthcare, and nonprofit sectors deepens our ability to deliver best-in-breed technology that addresses the unique needs of these industries across the entire customer experience journey.
— David Karandish, Capacity CEO
What This Acquisition Signals for the Industry
The Capacity-KLaunch partnership illustrates the industry’s focus on impactful and efficient interactions at a time when AI platforms are dominating the space.
We’ve always believed that powerful conversational AI should enable organizations to create meaningful connections with their audiences. Capacity’s commitment to pushing boundaries and advancing the industry through cutting-edge technology makes this partnership a natural fit.
Together, we’re positioned to deliver sophisticated AI tools that will redefine how organizations engage with the people they serve.
— Josh Ross, KLaunch CEO
