SINGAPORE, SG – Remote staffing and outsourcing firm BruntWork expects its client base to jump by 60% over the next 18 months. This anticipated growth is driven by an increasing number of companies shifting from in-house setups to outsourcing their customer experience operations.
Businesses are recognizing that customer experience doesn’t have to be delivered from a single location to be effective. The technology exists to maintain quality interactions regardless of where team members are based, and the cost savings are substantial.
— Winston Ong, BruntWork Founder
The company recently reported having achieved revenues of $418.7 million and boasts a 98% client satisfaction rate. Their team of approximately 1,000 serves clients in the U.S., the U.K., Canada, and Australia.
Key Drivers Behind the New Client Acquisition
BruntWork sees three reasons for this:
- Clients seek their customer service teams because they can…
- Get specialized support roles
- Deploy the outsourced team within 14 days on average, allowing them to scale quickly
- Save 60–80% on cost
- Be assured with BruntWork’s triple security certification in protecting their data
- They integrated technology into their workflow, using their…
- Proprietary AI platform to augment their agents’ work
- RemoteDesk platform for continuous facial authentication for security compliance
- The global BPO market’s continued expansion is allowing remote and distributed CX models to become mainstream.
