LAGOS, NIGERIA – In less than a year, BPO startup Bottomline Assist has grown to more than 50 employees, served clients in the U.S., U.K., Canada, Australia, Spain, and Gibraltar, and achieved a 100% client close rate.
According to the founder and CEO, Francis Adelore, they’re able to accomplish such a feat because:
- They implement strict requirements for education, experience, and communication skills for their talents.
- They provide personalized engagement and services to every client who walks through their doors.
- They don’t box themselves into a certain service, the same way customer support is to the Philippines and IT is to India. They can fill in technical and nontechnical roles, enabling clients to “consolidate outsourcing in one, stable, trusted location instead of spreading operations across multiple continents.
- They help clients work smarter, “tackling inefficiencies that have plagued the outsourcing industry for decades.”
And the biggest takeaway is that their “clients enjoy prices that are 55% more affordable than major global players.”
How Bottomline Assist Helps Africa’s BPO Industry
While working for a foreign company, Adelore realized two things:
- African professionals often deliver equal or higher-quality work than their peers abroad
- Companies save massively when they hire from Africa
He says this is a “win-win model hiding in plain sight.”
By combining affordability, quality, and innovation, Bottomline Assist is positioning Africa as the next big outsourcing hub, and we’re determined to lead that shift.
