PENNSYLVANIA, UNITED STATES – Advanced Call Center Technologies (ACT), a leading business process outsourcing (BPO) provider, has announced the opening of a new site in Johannesburg, South Africa.
This expansion marks a significant step in ACT’s global growth, with an aim to meet the rising demand for outsourcing services worldwide.
According to ACT’s press release, the new Johannesburg facility will serve as a hub for various BPO services, including customer service, technical support, sales, fraud prevention, omnichannel support, and back-office operations.
Strategic move to meet growing demand
ACT’s president and CEO, Hunter Croft, expressed strong confidence in the expansion, highlighting the potential of South Africa’s talent pool and the opportunities within the region.
“This expansion reflects our dedication to serving our clients’ needs and our confidence in the talent and opportunities available in South Africa,” Croft said.
The new Johannesburg site will be led by industry veteran Dillon Pillay, a native of the city. Pillay emphasized the significance of this development, stating, “ACT’s Johannesburg opening represents a pivotal step in ACT’s journey. With this new capacity and highly talented workforce, we are well positioned to meet the evolving needs of our clients with all the benefits this region has to offer.”
Addressing complex customer needs
ACT’s COO, Susan Parker, pointed out that the modern customer experience is becoming increasingly complex, driven by automation and other factors.
She noted that ACT’s decision to expand in South Africa was influenced by the country’s ability to handle such complexities, supported by an educated workforce and favorable government programs.
“We have a full pipeline of customers looking to expand beyond the traditional and saturated outsourcing destinations,” Parker added, highlighting the strategic importance of this new location.
Headquartered in Berwyn, Illinois, ACT operates in multiple countries, including the United States, Jamaica, the Philippines, and now South Africa. With over 27 years of experience, the company serves some of the world’s top companies, including many Fortune 50 clients.
