Logix BPO
Our Global Presence
http://ISO27001%20Certification
http://ISO9001%20Certification
http://Health%20Insurance%20Portability%20and%20Accountability%20Act
http://Payment%20Card%20Industry%20Data%20Security%20Standard
http://General%20Data%20Protection%20Regulation
http://California%20Consumer%20Privacy%20Act

Inbound Customer Support
Issues Logix Resolves

Our inbound call center agents study and are familiar with your products/services, so they’re able to provide customers with complete, accurate information.

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Our agents are equipped with the appropriate skills to manage and support customer demands, even reaching a first-call resolution rate of at least 90%.

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Our agents stay organised by keeping clear records of each customer interaction per channel.

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Our inbound call center agents can handle hundreds of calls daily while maintaining a positive and helpful attitude.

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Our agents can handle hundreds of calls daily while maintaining a positive and helpful attitude.

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Logix BPO are the Philippines #1 Customer Service Contact Center, providing the best in market Customer Service Agents, from our state-of-the-art facilities to businesses all over the world. 

Our Customer Service teams operate from a strict compliance environment, within a Great Place to Work Culture, fostering an unrivalled, highly efficient, low attrition and secure operational environment.

Through Logix BPO, your business can be provided with fluent English speaking, and highly skilled agents, that operate from operational infrastructure that can rival any other contact center in the Philippines.

Typically, our teams are made up of: 

  • T1, T2, T3 Voice Customer Service Agents 

  • Email Support Agents

  • T1, T2, T3 Non-Voice Customer Service Agents 

  • Outbound Agents

  • Technical Support Agents 

  • Content Moderation Agents 

  • Helpdesk Agents

  • Background Checking Agents 

  • Live Chat Support Agents 

These team members operate onsite from our Inbound Call Center and Outbound Call Center facilities in the Philippines. 

We are a highly accredited Contact Center in the Philippines, and maintain the following privacy and security standards and accreditations: 

  • ISO27001 

  • GDPR 

  • SOC2 

  • HIPAA

  • ISO9001 

  • CCPA

  • PCI DSS 

We also offer highly competitive pricing structures, 24/7/365 operations as well as multi-lingual customer support agents, as follows: 

  • Spanish Customer Service Agents 

  • Japanese Customer Service Agents  

  • French Customer Service Agents 

  • Italian Customer Service Agents 

  • Korean Customer Service Agents 

We Find You the Perfect Talent in
6 Efficient Stages

1

Stage 1

Shortlisted candidates are contacted for an initial discovery interview

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Stage 2

Candidates undergo a comprehensive face-to-face interview and skill-testing

3

Stage 3

The best candidates are forwarded to clients for an interview

4

Stage 4

Human Resources conducts background, reference, and police checks

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Stage 5

A job offer is made, and contracts are produced

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Stage 6

Onboarding process to prepare your remote teams

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The Logix BPO Difference

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Strategic Path and Attention

We ensure talent preservation and continuous improvement to help your business grow exponentially.

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Ready Ecosystem

We leverage industry experience and knowledge to nurture an ecosystem of managers, trainers, and best practices for your team.

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Skilled Talent Pool

We ensure that you have the best remote team with a level of professionalism that’s hard to replicate.

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Staffing Flexibility

With us, your business can scale freely, which means your team will grow, too. Whether it’s 1 or 50, we’ll provide.

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No Salary Markup

Transparency is very important to us. Rest assured, there will be no salary markup in any of the costs agreed upon.

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Retain Control

We may source and hire your team, but you will retain control over their operations.

Your Outsourcing Journey
Starts Here

Starting your outsourcing journey with Logix BPO is simple and commitment-free.

We don’t charge recruitment fees, and there’s no obligation to hire — feel free to review talent profiles and conduct interviews before making any decisions.

It all begins with a quick discovery call, where we learn about your business, the roles you need to fill, and how our process and pricing align with your goals.

Follow these simple steps to kickstart your outsourcing journey with Logix BPO:

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    Book a Discovery Call With Us
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    Send Us Your Requirements
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    Receive High-End Talent Profiles In Your Inbox
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    Welcome Your New Staff Onboard
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    Scale Your Business While We Manage Your Team

LET’S GET STARTED

Click the "Get Started" button to start your outsourcing journey with Logix BPO.

How big is your company?
Let us get to know you better.