Customer Service Pitfalls Logix Helps You Avoid
Our outsourced customer service team is trained to expertly manage customer support and issue resolution, with a first-call resolution rate of at least 90%.
- Answering customer inquiries
- Handling complaints, orders, or technical queries
- Real-time problem-solving via website chat
- Guiding users through product/service issues
- Responding to queries, complaints, and requests via email
- Order updates, refund processing, and account troubleshooting
Our outsourced customer service team supports your sales and outreach efforts, with a 15% lead-to-sale conversion rate.
- Promoting products, services, or campaigns
- Sales outreach and prospect conversion
- Following up on customer inquiries or leads
Our outsourced customer service team assists in your research and data management, with 98% data accuracy in CRM input.
- Conducting market and customer research
- Data enrichment and database clean-up
