January 2026 Industry Trends
Strategic repositioning rather than simple expansions—as the industry scales, companies confront the need for flexibility. Executive Summary January 2026…
December 2025 Industry Trends
From scale to substance: How outsourcing reinvented itself. Executive Summary By December 2025, the IT-BPM and BPO industry shifted from…
November 2025 Industry Trends
The outsourcing industry has proven fragile in the face of external systemic shocks and ongoing AI developments. Executive Summary…
October 2025 Industry Trends
The outsourcing sector accelerates toward intelligent, responsible, and hybrid global delivery. Executive Summary In October, the global outsourcing industry…
September 2025 Industry Trends
Scale and cost arbitrage are no longer the industry’s sole focus, but smarter delivery and more resilient services. Executive…
August 2025 Industry Trends
Adaptation and resilience in the IT-BPM/BPO industry in the face of legislative, technological, and competitive disruption. Executive Summary August…
July 2025 Industry Trends
AI is reshaping the future of outsourcing, where technology, strategy, and human capital become critical to survival. Executive Summary…
Outsourcing Trends Report – June 2024
Like many aspects of any business, the world of business process outsourcing (BPO) is constantly evolving. So whether you’re a…
Outsourcing Trends – July 2024
In July, we witnessed a significant trend of BPO companies leveraging AI to enhance processes and service quality. This raises…
Philippine BPO Industry: Trends and Updates for February 2024
The Business Process Outsourcing (BPO) industry in the Philippines continues to be a dynamic and critical sector, contributing significantly to…
2024 Predictions for the Philippine BPO Industry: Trends & Innovations
The Business Process Outsourcing (BPO) industry in the Philippines, a dynamic and rapidly growing sector, has established itself as a…
Philippine BPO Industry 2023: Trends, Growth & Impact
The Philippine Business Process Outsourcing (BPO) industry has been a dynamic force in the global economy, adapting and thriving amidst…
