Effectively Connecting an American e-Commerce Company with Its Customers Digitally
Logix BPO managed Wayfair’s non-voice customer services, providing support through digital platforms like chat, email, and social media. Its outsourced team focused on assisting customers with order inquiries, product availability, and delivery tracking to ensure a seamless online shopping experience for home goods and furniture.
The Company
Wayfair Inc. is a Boston-based American e-commerce company that sells furniture and home goods online. Founded in 2002 as CSN Stores, it now offers 12 million items from over 11,000 global suppliers and operates offices and warehouses in the US, Canada, Germany, Ireland, China, and the UK.
Logix’s Solution
As a global BPO company, Logix BPO strengthened Wayfair Inc.’s digital connection with its customer base through the following key initiatives:
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Non-Voice Customer Service
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Chat Support
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Email Support
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RPO
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Help Desk
Results Achieved
With Logix BPO’s support, Wayfair saw significant improvements in its customers’ satisfaction and retention.
98% QA accuracy maintained throughout the services
Averaged 8-minute handling time
94% CSAT rating maintained
Ticket reopen rate maintained at under 3%
98% schedule adherence delivered
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
