Strengthening Customer Support for a Better Service and Upselling Reception
Logix BPO provided personalized assistance to Vodafone customers, covering everything from mobile plans to enterprise services. With a blend of service and upselling, the team aimed to meet customer needs while enhancing their overall experience.
The Company
Vodafone Group Plc is a British multinational telecommunications company headquartered in Newbury, England, operating in Asia, Africa, Europe, and Oceania. As of January 2025, it owns networks in 15 countries, with partner networks in 46 others, and provides services to corporate clients in 150 countries through its Vodafone Global Enterprise division.
Logix’s Solution
As a trusted BPO company, Logix BPO supported Vodafone’s goal of enhancing customer experience by delivering the following tailored services:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Upgrades
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
Logix BPO helped Vodafone respond to customers on time, which increased their satisfaction with the company.
FCR 96%: Delivered efficient solutions, resolving customer inquiries on the first contact
SLA 84%: Consistently met service level targets, ensuring timely responses to customer queries
QA 98.2%: Maintained high-quality service with a strong focus on accuracy, compliance, and customer satisfaction
CSAT 93%: Achieved strong customer satisfaction through personalized service and tailored solutions
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
