Scaling Health and Life Insurance Through Enhanced Customer Support
Logix BPO worked with Vitality to manage sales support, renewals, and life insurance inquiries, enhancing its lead quality and customer experience while aligning with its health-focused service model.
The Company
Vitality is a UK-based company that provides not only health and life insurance but also support and tools for its 1.8 million members to enjoy a healthier life.
Logix’s Solution
As a reliable BPO company, Logix BPO supported Vitality’s goals by enhancing the customer experience across the following key processes:
-
Renewals
-
Sales
-
Switch
-
Lead Generation
-
Hot Keys
-
Appointment Setting
-
Help Desk
Results Achieved
With the help of Logix BPO, Vitality increased its base of potential clients for its wellness plans.
Drove increased interest in wellness and bundled insurance plans.
Achieved personalized support for customers, boosting engagement and satisfaction.
Increased customer retention through better customer experiences.
Received an average of 3 reviews per agent per day.
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
