Building Up Growth Through Expert Telemarketing
Logix BPO aided Vernons’s telemarketing efforts, engaging with customers to promote sports and betting services, enhancing customer retention, and driving sales.
The Company
Vernons, originally founded in 1925 as a football pools company, became a prominent part of Britain's gambling history, alongside competitors like Littlewoods and Zetter's. After transitioning into a sportsbook brand under Netplay TV Plc in 2013, Vernons successfully adapted to the online betting world, offering a user-friendly experience with a focus on fun and entertainment.
Logix’s Solution
As a trusted BPO company, Logix BPO supported Vernons’ telemarketing operations by delivering the following targeted services:
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Help Desk
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Outbound
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Retention
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Upgrades
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Telemarketing
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Sales
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Collections
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Recruitment Process
Results Achieved
Vernons was able to increase its customer engagement, which in turn, increased its sales.
Maintained 98% QA accuracy
Averaged 8-minute AHT
Earned 94% CSAT
Kept ticket reopen rate under 3%
Delivered 98% schedule adherence
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
