Transforming Outbound Sales Support for a Leading Commercial Energy Broker
Logix BPO developed an outbound sales team for UtiliTrack, which focused on B2B campaigns, specifically targeting SMEs with energy reduction options and invoice finance solutions. The team was able to deliver high-quality appointments and drove significant results through a well-managed process.
The Company
UtiliTrack is a leading commercial energy broker with strong partnerships across the UK’s utility sector, providing exceptional savings and operational efficiency for clients in various industries.
Logix’s Solution
As a results-driven BPO company, Logix BPO enhanced UtiliTrack’s outbound sales performance by providing support through the following key activities:
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Lead Generation
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Sales
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Switch
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Mis-Sold Claims
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Multi-Channel Help Desk
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RPO
Results Achieved
With Logix BPO’s outsourced services, UtiliTrack managed to improve its customer service, which led to better customer satisfaction and loyalty.
250+ dials per day per agent
1-5 appointments achieved per day, depending on the industry sector and project type
The outbound sales team consisted of 50 T2/T3 agents
Expert handling of discussions about energy reduction options and invoice finance solutions
Consistent performance and efficiency through close monitoring of KPIs
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
