Increasing Customer Retention Through Seamless Banking Support
Logix BPO delivered seamless customer service through a dedicated help desk, emphasizing swift issue resolution and consistent support for banking inquiries, ensuring high customer retention.
The Company
TMB Bank was founded in 1957 and is headquartered in Bangkok, Thailand. It offers services in retail, private, corporate, and investment banking. It operates 460 branches across Thailand, with its shares traded on the Stock Exchange of Thailand.
Logix’s Solution
To help TMB Bank resolve customer queries efficiently, Logix BPO, as a reliable BPO company, provided the following support services:
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Customer Service Help Desk
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Sales
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Collections
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Debt Collections
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Mis-Sold Claims
Results Achieved
TMB Bank was able to ensure customer retention due to the efficient issue resolution that Logix BPO provided.
92% response rate within the first 60 seconds
87% customer concern resolution in a single interaction
5.1 minutes average response duration
96% adherence to security compliance in issue handling
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
