Efficient Customer Tech Support for a Premier Thai Airline
Logix BPO delivered technical support and booking assistance for Thai Airways customers worldwide. The team ensured passengers had a smooth, stress-free experience from reservation to takeoff.
The Company
Thai Airways International, the flag carrier of Thailand, was established in 1961 and operates primarily from Suvarnabhumi Airport in Bangkok.
It's a founding member of the Star Alliance. It serves 51 international and 10 domestic destinations with a fleet of 78 aircraft. It plans to expand to 143 aircraft by 2029.
Logix’s Solution
As a trusted BPO company, Logix BPO provided Thai Airways International with the following services to help deliver fast and reliable customer support:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
Logix BPO ensured Thai Airways’s customers had an easy booking and flight experience, resulting in increased customer satisfaction.
Resolved 95% of technical and booking issues on the first contact, ensuring smooth experiences for passengers
SLA 82%: Effectively managed peak demand periods, providing timely service responses
QA 97%: Delivered high-quality service with a focus on accuracy, ensuring premium support for travelers
CSAT 94%: Achieved high customer satisfaction through expert flight booking and seamless assistance
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
