Operational Efficiency Through Expert-Led CSR
Logix BPO delivered exceptional customer service through CSR initiatives and efficient help desk support, enhancing customer experiences and operational excellence within the financial sector.
The Company
Tanfeeth, a fully owned subsidiary of Emirates NBD, is the GCC's first large-scale Business Service Partner. It supports Emirates NBD Group by delivering regional expertise, cost efficiency, and exceptional customer service marked by quality and consistency.
Logix’s Solution
As a reliable BPO company, Logix BPO delivered the following services to help Tanfeeth strengthen its connection with customers and improve service delivery:
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Customer Service Help Desk
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Sales
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Collections
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Debt Collections
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Mis-Sold Claims
Results Achieved
Tanfeeth had increased customer satisfaction, elevating the customers’ experience.
95% SLA achievement across channels
91% first-contact resolution
4.5 minutes average handling time
97% customer satisfaction score
<2% escalation rate
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
