Bringing Seamless Support at Every Stage of the Customer Journey
Logix BPO worked closely with TalkTalk customers across the UK to provide smooth and consistent support for broadband and TV services. Whether it was assisting with installations or resolving account issues, the goal was to make every touchpoint feel effortless.
The Company
TalkTalk is a British telecommunications company that provides pay television and Internet access services to businesses and consumers in the United Kingdom.
Logix’s Solution
As a trusted BPO company, Logix BPO supported TalkTalk by delivering the following services to provide effective assistance to its customers:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Upgrades
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
Logix BPO’s support ensured TalkTalk was able to deliver the excellent customer service it promised.
Achieved a 96.2% FCR, consistently delivered through troubleshooting
Drove a 17% upsell rate by promoting bundles and service add-ons during support interactions
Achieved a 96.6% QA, maintaining top-tier quality and customer satisfaction across all engagements
Resolved 80%+ of Internet and TV issues via voice and digital channels, ensuring fast and reliable support
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
