Driving Engagement for Increased Service Activity
Logix BPO provided help desk and telemarketing support for Sportech, managed customer inquiries and assisted with pull-coupon-based gambling, while driving user engagement and offering assistance.
The Company
Sportech PLC is a UK-based online gambling and entertainment company traded on the London Stock Exchange under the symbol SPO.L.
Logix’s Solution
As a skilled BPO company, Logix BPO provided Sportech PLC with the following services to help strengthen customer connections and engagement:
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Help Desk
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Outbound
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Retention
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Upgrades
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Telemarketing
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Sales
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Collections
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Recruitment Process
Results Achieved
Through Logix BPO’s support, Sportech was able to increase its customer engagement.
Maintained 98% QA accuracy
Averaged 8-minute AHT
Earned 94% CSAT
Kept ticket reopen rate under 3%
Delivered 98% schedule adherence
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
