Boosting the Sales Operations for a Low-Cost U.S. Airline
Logix BPO offered sales support and multi-channel customer service for Spirit Airlines, handling customer inquiries and assisting with booking and ticket upgrades.
The Company
Spirit Airlines is an ultra-low-cost airline operating flights across the U.S., the Caribbean, and Latin America. As of 2023, it is the seventh-largest passenger carrier in North America and the largest ultra-low-cost carrier in the region.
Logix’s Solution
As a trusted BPO company, Logix BPO provided the following support services to help Spirit Airlines boost sales and deliver consistent multichannel customer support:
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Multi-Channel Customer Service
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Technical Support
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Escalation
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Loyalty
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Sales
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Language Lines: English, Arabic, Indian, Filipino, Japanese, and Korean
Results Achieved
The support Logix BPO gave Spirit Airlines enabled it to achieve its goal and elevate customer experiences.
Resolved customer queries on baggage, seat upgrades, and low-cost fare policies with 94% FCR
Maintained a QA score of 96% while delivering multilingual service in English, Arabic, and Indian
Handled escalations efficiently, contributing to 91% CSAT across booking and service complaints
Sustained 85% SLA, even during peak travel periods
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
