Powering UK’s Major Energy Provider’s Customer Service Efforts
Logix BPO provided ScottishPower with customer service assistance, centering on lead generation, sales support, seamless service switches, and mis-sold claims, and ensuring Scottish Power’s customers experience smooth energy services.
The Company
ScottishPower is a major energy provider in the UK, operating the distribution network for Central and Southern Scotland, Merseyside, North Wales, Cheshire, and Shropshire. It’s also the transmission owner for the south of Scotland, supplying electricity and gas across these areas, as well as generating power for the grid.
Logix’s Solution
As a reliable BPO company, Logix BPO supported ScottishPower’s customer service efforts by delivering the following key activities:
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Lead Generation
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Sales
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Switch
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Mis-Sold Claims
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Multi-Channel Help Desk
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RPO
Results Achieved
This partnership with Logix BPO contributed to ScottishPower’s enhanced customer pipeline and satisfaction.
Increased lead generation through enhanced customer acquisition
98% sales conversion through effective customer service and targeted upselling
Streamlined service switches, which reduced customers’ wait times and improved customers’ overall experience
93% of mis-sold claims were resolved, significantly lowering customer complaints
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
