Exceptional Customer Support for an All-Channel Retail Shop
Logix BPO delivered exceptional online customer service for Saks Fifth Avenue’s luxury customers, assisting with product inquiries, orders, and returns in a personalized manner to enhance the online shopping experience.
The Company
Saks Fifth Avenue is a North American retailer offering luxury fashion with a curated and personalized service across 41 stores. It combines a strong digital presence with in-store experiences to provide a seamless, all-channel shopping experience.
Logix’s Solution
As a reliable BPO company, Logix BPO helped Saks Fifth Avenue manage its all-channel shopping experience by strengthening its digital customer support services:
-
Non-Voice Customer Service
-
Chat Support
-
Email Support
-
RPO
-
Help Desk
Results Achieved
With Logix BPO’s solutions, Saks Fifth Avenue managed to strengthen its physical operations while improving its digital customer service.
94% CSAT maintained from luxury clients
99.4% QA scores maintained
Less than 15 minutes for the first response time delivered
95% FCR met and maintained
Start Your Success Story with Logix BPO
Logix BPO delivers nothing less than excellent outsourcing solutions. Our teams have a proven track record of providing high-quality services across various verticals.
